

Transform & accelerate support with DeskEngage
Streamlining customer tickets, processing them accurately, and offering quicker resolution is difficult without a fast and reliable customer support software system.
Empower and enable your support team to manage every customer complaint or question to respond swiftly via channels they prefer using DeskEngage. The one-stop solution enables customers to raise tickets through any channel including mobile and helps agents streamline, prioritize, route and resolve tickets.

Saves time
Enable customers to raise tickets seamlessly from anywhere via any channel and help agents resolve tickets in the shortest possible time.

Automates workflows
Automate workflows so that tickets flow to the right agents, streamlined seamlessly, and enable agent collaboration to accelerate the ticket resolution process.

Expedites responses
Leverage FAQ knowledgebase both for your customers and agents, for them to understand issues quickly and resolve them faster.

Improves satisfaction
Help agents understand and resolve problems swiftly and efficiently through efficient collaboration and communication for customer delight.

Fosters relationship
Improve business-customer relationship by empowering agents with the correct responses at the right time thus strengthening customer relationship.

Enhances branding
Improving customer relationship enhances your brand through their powerful ‘word of mouth’ endorsement of your excellent customer service.
DeskEngage ticket management workflow system - at a glance
Features
Enable your business and staff to improve support operations and deliver a fantastic experience to customers using DeskEngage’s advanced features.

Multichannel ticketing

Knowledge base

Activity log

Sorting

Centralized communication

Collaboration tools

Parent-child ticketing

SLA management

Reporting and analytics

Integration

Ticket trend report
Blog
Find valuable articles, research materials, how-to information, infographics, and leadership posts that will help you transform your customer experience.