Bulk report downloads
Download reports in bulk to analyze ticketing data. DeskEngage offers best-in-class analytics feature to help you analyze the ticketing data of different formats to improve processes.
Ticket incident reports
Leverage interactive charts and pictorial data to analyze the ticketing trends using AI to eliminate similar customer tickets in future. DeskEngage helps you to track ticket incidences to improve customer experience.
Agent performance
Track every activity of your agent without breaking a sweat using DeskEngage analytics. This feature enables you to have complete control over your agents’ performance in order to derive training needs. In addition, the data helps to calibrate and improve agent performance.
Ticket closures
Ensure every ticket entering the system is closed promptly and efficiently. DeskEngage provides you with interactive visual charts to help you identify the ticketing progress to accelerate closure rates.
