Community
Set up communities to help agents and customers to find out solutions to issues instantly. DeskEngage enables administrators to create communities that will help improve the efficiency of agents and the experience of users.
Shared ownership
Share a ticket with a peer; ask his recommendations to resolve a ticket swiftly. DeskEngage packed with a shared ownership feature will enable any agent to share tickets with colleagues to save time.
Parent-child ticketing
Help agents to group “related” tickets and solve them quickly with DeskEngage’s parent-child ticketing feature. With this feature, agents will recognize dependencies and solve all the child tickets before solving the primary ticket.
Knowledge Base Articles
Empower your agents and customers with valuable knowledgebase articles to resolve tickets that are simple and mundane. DeskEngage’s KB Articles feature goes a long way in saving time for both agents and customers while resolving an issue.
