Fields
Add/modify/delete form fields the way you want and help agents capture customer’s tickets from any channel with absolute ease. In addition, DeskEngage’s customization features will help you improve your agent’s performance by personalizing fields and ticketing.
Roles
Set up roles for agents and customize the roles based on the business requirement. DeskEngage allows administrators to create and modify roles the way they want without putting in any additional efforts.
Tags
Create new tags under different categories to search tickets quickly and effortlessly. DeskEngage allows the admin to add, edit or delete tags for different categories to simplify search and improve agent performance.
Reports
Create and download reports of different formats for a specific period with absolute ease. DeskEngage allows the admin to customize reports based on your needs and download them in different formats.
