Intuitive centralized dashboard
Let both customers and agents enjoy complete control over raising and resolving tickets, respectively. The centralized dashboard helps agents monitor and track open, close and unread tickets and take quick actions. The agents can also assign tickets to a peer and keep a tab on who is working on a ticket. The agents can also filter tickets based on priority, subject, ticket number, etc.
360-degree view
Ticketing
Contacts
Analytics
Settings
Ticketing
Help agents create and manage tickets smartly with DeskEngage. Improve agents’ productivity by helping them create tickets from any channels, assign to any agent, and collaborate to deliver solutions faster.
Multichannel ticketing
Link tickets
Track activities
Canned responses
Customize views
Assign tickets
Ticket templates
Collaboration & communication
Empower your staff to collaborate effectively to provide faster and better solutions. So much time spent on internal communications to resolve a ticket delays support operations and impacts the service quality. Help your support staff gain complete visibility into tickets to deliver fantastic customer support and experience.
Community
KB, articles
Shared ownership
Parent-child ticketing
Mobile App
DeskEngage is a unique customer service helpdesk that offers its customers an exciting option in the form of mobile applications. The mobile app empowers customers to raise tickets on the go, track, and get notified about the ticket status from anywhere, any time.
Customer app
Customization
Modify some critical areas like fields, roles, tags without any hassle using DeskEngage’s custom features. Agents can personalize and manage tickets smartly and create customer delight via faster resolution of their issues.
Fields
Roles
Tags
Reports
Analytics
Keep a tab on the agent productivity, performance, and ticket closure data without breaking a sweat. Then, leverage the data to create unique business reports and discover the improvements to deliver world-class customer service.
Bulk report downloads
Ticket incident reports
Agent performance
